Returns

RETURNS ADDRESS:

JUST KENDALL

UNIT 8

MOSS END GARDEN VILLAGE

MOSS END 

BRACKNELL

RG42 6EJ

UNITED KINGDOM 

 

PLEASE NOTE: We have a new 60 day returns policy, all orders placed on or after the 1st September 2022 have 60 days to return any unwanted items for a full refund. Any orders before this date have 14 days from the day they received their order to return any unwanted items for a refund.

 

Here at Just Kendall we understand that outfits do not always fit right, we know that when we buy an item of clothing we want it to look perfect. This is why we accept returns on any garment that is unworn and still fitted with the correct labels.

 

Please note that your shipping costs and the shipping costs to return your item(s) are not covered by Just Kendall, so we advise you to use your local post office for the best service and tracking ID.

 

If for whatever reason you are not happy with your item of clothing please email returns@justkendall.com with your request. Once you have made us aware of your return, please send your items back to our returns address (Top of the page), with your returns form included. Please state on your returns form your reason for return. Please note, we must receive the return within 60 days from the date you placed your order. If the 60 days have expired we have the right to reject your return and send the item(s) of clothing back to the address we originally sent it to.

 

Payments will be credited back to the original purchaser’s card. Returns for refunds are processed within 3-5 working days of receiving the return. 

 

Card refunds my take up to 10 business for your bank to complete. Bank processing times can vary from bank to bank, so please speak to your bank for anymore information regarding processing times as we are unable to amend this.

Swimwear

Swimwear cannot be returned for hygiene reasons.

Sale items 

Please note, we do not accept any returns on sale items which are 50% off or over. We do not accept returns on sale items which are £10.00 or under.

Exchanges

Unfortunately as of the 1st January 2020 we no longer offer exchanges. We apologies for any inconvenience caused.

OUR POLICY 

We offer free delivery on orders over £100. If you decide to return all of your items we will deduct the postage from your refund.

 

Here at Just Kendall we take pride in our items, so anything returned should be new, unused and with all the tags still attached. 

PLEASE READ IF YOU ARE RETURNING AN ITEM FOR EXCHANGE OR REFUND 

Your original order form MUST be included when returning any item(s).

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, 

have all tags, including any original hangtags still attached.

When trying on shoes - Please try shoes on carpet, this stops scuffs on the bottom of the shoe. If you return shoes with scuff marks we may have to reject your return.

If you're returning something faulty, damaged or soiled please contact returns@justkendall.com within 24 hours upon receiving your item.